I previously owned a North Star Water Softener, which was getting old, and on its way out, purchased back in the 1990 era.I started to query around in my hometown area and was given two names to check out. Speaking to the two various business people, and explaining my problems to them, I ended up sending pictures of the system that I had.Within a few days, I received notices from both people with theirvarious quotes and recommendations. Neither people came down to my residence to check things out or to test my water. I believed that both quotes were on the high side.I checked online for other alternatives, and decided to checkout Culligan. Within a few days, I had received feedback and set up a timeframe to talk with a representative.On September 12, 2024, I was contacted by Representative Brandon Sereni, who was super knowledgeable on their product and , in my opinion, went out of his way to thoroughly explain what we needed. My wife and I were impressed with his explanations and his quotes and decided to go with them, and set up an installation time.On October 3, 2024, our system was installed by Derek (sorry that I couldn't remember his last name). Derek was super knowledgeable, as well and thorough with his removing our old system and installing our new one. Both Derek and Brandon were super professional and friendly, answering all our questions, and explaining everything in detail.Posted above are two photos, the before and the after.Within the first few days, we noticed a big difference in the Culligan water, versus what we had in the past. Within a few more weeks, as water was running through our pipes, we noticed even more changes. With a few more days, before Christmas, we've noticed even more and glad that we made the decision to go with Culligan.To Brandon and Derek, we wish you a Merry Christmas and a Happy New Year. May God Bless you and your families in the coming years!Pat and Donna Tatro