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Everett—
I am writing to applaud your company’s products and service. As a 20 year customer, I have had a very positive experience. Having tried other water treatment products and technology to handle my shallow ground well’s iron, silt and other impurities in agricultural land, I came to Culligan because other products simply didn’t do the job as well. Other companies, including the well driller, didn’t diagnose the problem accurately and their service was undependable at times.

Culligan has a great reputation for servicing what they sell promptly and thoroughly. Receptionists are courteous when you call, remember you, and dispatch technicians promptly at the customer’s convenience. I have no worries leaving the house keys for Culligan visits when I am not home. Technicians are dependable, competent and friendly.

Though your company is more expensive than some others, I would still recommend Culligan as a company of choice for water treatment issues due to their accurate diagnosis of what you need, quality of their products, and their excellent in-home service.

I had a new water softener installed in my home by George Saris. I had been fighting with a very old softener for some time and decided that it was time for a new one. George came to my home to assess my old softener and agreed with me that is was definitely time to upgrade. He tested my water to determine the hardness of it. He showed me brochures and explained in great detail the workings of three of your softeners. We both agreed on one that would satisfy my needs. On 12-20-10 he arrived with the softener, dismantled the old one and installed the new one. I was pleased with the speed and efficiency that he was able to install the softener and remove the old one and he left my basement just as he found it. He explained the workings of the softener. That the computer pretty much handles everything. That Culligan replaces the salt when needed. (Yeah, no more hauling 40lbs of salt for me). George came back last week to check on the softener to make sure it was performing as it should. He checked the water again. Everything is working great. He told me if I had any problems or questions to be sure and call him and he will take care of them for me. I'm very happy so far with my new softener.

I think sometimes we don't take time to remark on outstanding performance and just take it for granted. So I do want to take the time to tell you just how outstanding your service technician Rob is. I always request last stop and although I am told 3-5, he is always finishing his day 6:30-7:30pm and arrives cheerful, dedicated, patient, and personable. And I know he has already carried in a lot of salt before he gets to me. He told me he has been with Culligan 8 years - wow! I hope you value him as much as I (the customer) do!

The service tech that just left my house at 73 depot road Townshend VT was great👍🏻. She’s very nice, personable and knowledgeable. She worked quickly while still asking me questions and allowing me to ask questions as well. I feel I have a better understanding of my system and a much better understanding of what my options are moving forward in regards to what I have now and what I can gain by updating to a newer system. I feel very confident in using Culligan now. Thank you!